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Frequently asked questions
When will the work be completed?
Before any work is started, a rough deadline for when the work is to be completed by will be discussed. The timeline may slightly change depending on any tweaks that may be needed before sign off. We aim to complete work within the deadlines to the highest standard and will work overtime to ensure important deadlines are met.
What kind of support do you offer?
Depending on the work you would like, we offer fixed-fee projects for a set piece of work, or a retainer where you can spend the hours on projects as you wish. Both of these offers are flexible and we can make arrangements on what you need.
What are the payment terms?
Before any work is started, we will draw up a contract that outlines all the services to be completed and how much this will cost. Both sides will need to sign off on the contract before any work can start. Depending on the work, will depend on the payment terms. We will send an invoice and the invoice is to be paid by bank transfer.
How do I get updates?
When we start work, we will keep you in the loop throughout the project at key stages. We may need extra detail or sign off on elements to make sure that the work meets your intended standards.
